B2B Terms and Conditions — Face Harmony DV S.r.l.

Version 2.0 · Last update: 2026-06-10 Applicable exclusively to professional/business customers (VAT number, S.r.l., S.p.A., sole proprietorships with VAT number, freelancers with VAT number, entities, associations, foundations and any other person qualifying as a "professional" pursuant to art. 3 of Legislative Decree 206/2005).

For Consumers (B2C): These Terms DO NOT apply. Consult the Terms of Service for consumers, which exclusively govern relationships with natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.

ART. 1 — Supplier data

1.1 This contract is stipulated with the company:

FACE HARMONY DV S.R.L. Registered office: Corso Magenta 74, 20123 Milan (MI), Italy VAT number / Tax code: 13405460968 Registration in the Company Register of Milan Monza Brianza Lodi — REA: MI-2720884 Share capital: €10,000.00 i.v. (fully paid) PEC: faceharmonydv@legalmail.it Email: dv@face-harmony.com Competent court: Court of Milan

1.2 In the remainder of this document, the company indicated above will be referred to interchangeably as "Supplier", "Owner", "Face Harmony DV" or "the Company".

1.3 All official communications of a contractual nature must be addressed to the contact details above, with preference, where required by law or contract, for the PEC indicated in point 1.1.

ART. 2 — Scope of application

2.1 These Terms and Conditions (hereinafter also "T&C" or "Contract") exclusively govern the contractual relationships between the Supplier and Customers qualifying as professionals pursuant to art. 3, paragraph 1, point c) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), i.e. any natural or legal person acting in the exercise of their entrepreneurial, commercial, artisanal or professional activity (hereinafter "B2B Customer", "Professional Customer" or simply "Customer").

2.2 Included, by way of example but not limited to: VAT number holders, sole proprietorships, partnerships (S.s., S.n.c., S.a.s.), joint-stock companies (S.r.l., S.r.l.s., S.p.A., S.a.p.A.), cooperatives, consortia, associated professional firms, public and private bodies, associations and foundations that purchase goods or services for professional purposes.

2.3 These T&Cs do NOT apply to consumers (natural persons acting for purposes unrelated to any professional activity carried out), for whom there is a separate and dedicated contractual regulation, available on the Terms of Service for Consumers page. The purchase of the Services offered by the Supplier through these T&Cs is intended exclusively for Professionals who work or have worked in the field of beauty and well-being and is not aimed at consumers. The aforementioned requirement is considered essential and the Supplier reserves the right to exclude from the Service the user who does not meet these requirements, as soon as possible, without granting any refund of the price paid.

2.4 All the Services covered by these T&Cs are reserved for B2B Professional users and intended for the Italian national market.

2.5 The Service is aimed only at Professionals who have reached the age of majority recognized by the Italian State and who can validly conclude contracts, with the express exclusion of those who are under the age of 18 and do not meet the legal requirements to validly conclude contracts. The Customer, by accepting these T&Cs, declares to be of age and to be able to validly conclude contracts.

2.6 The full and unconditional acceptance of these T&Cs occurs through one or more of the following conclusive behaviors of the Customer:

a) registering a business account on the Site or on the Face Harmony DV App; b) signing a purchase order, form, accepted quote or specific contract; c) making a payment of any kind to the Supplier; d) use, even trial, of the Services, Software or Device; e) registration for courses, training courses or events of the Face Harmony DV Academy.

2.7 In case of conflict between these T&Cs and specific contractual conditions signed between the Parties (orders, framework contracts, specifications), the latter prevail limited to the clauses expressly derogated in writing.

2.8 Any general purchase conditions of the Professional Customer do not apply to the contractual relationship with the Supplier, unless expressly accepted in writing by the latter.

2.9 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 3 — Definitions

For the purposes of this Agreement, the terms listed below have the meanings specified below. Terms in the singular include the plural and vice versa, unless the context indicates otherwise.

3.1 "Supplier" or "Owner": Face Harmony DV S.r.l., as identified in Art. 1.

3.2 "B2B Customer" or "Professional Customer" or "Customer" or "Buyer" or "Professional": the subject, natural or legal person, with a VAT number or in any case qualifying as a professional pursuant to art. 3 Legislative Decree 206/2005, which operates or has operated in the beauty and wellness sector, which stipulates this Contract with the Supplier and/or purchases the Services.

3.3 "Services": the set of products and services offered by the Supplier to the Professional Customer, including but not limited to: the sale of the Device, the licensing of the Software/App, the provision of Academy courses, support services, technical assistance and updates.

3.4 "Software": the proprietary application program called "Face Harmony DV", in all its versions, including modules, libraries, analysis algorithms, user interfaces and related documentation, the exclusive property of the Supplier.

3.5 "App": the Face Harmony DV mobile application distributed through the official stores (Apple App Store, Google Play Store) or through alternative channels authorized by the Supplier, integral or complementary to the Software.

3.6 "Device": the proprietary Face Harmony DV hardware sold by the Supplier to the Professional Customer, used in combination with the Software for the acquisition of images and the execution of aesthetic-consultative analyses.

3.7 "Academy" or "Face Harmony DV Academy": the training division of the Supplier that provides courses, paths, workshops, masterclasses and B2B training events intended for operators in the beauty sector, wellness professionals and other qualified professionals, reserved only for Professional Users who purchase the relevant Service.

3.8 "Beauty Class": training and consultancy meetings, live or recorded (deferred), provided within the Academy for learning and sharing the Face Harmony DV Method.

3.9 "Coach" or "Face Harmony DV Agent": the Coach or Agent selected by Face Harmony DV who accompanies the Professional in the use of the consultancy activity.

3.10 "Face Harmony DV Consultant": the Consultant of the Face Harmony DV method.

3.11 "Voucher": any code or voucher that allows the Professional to purchase Services at a discounted price.

3.12 "Contents" or "Digital Resources": all materials, texts, images, videos, audio, documents, manuals, webinars, algorithms, databases, trademarks and any other intellectual work made available by the Supplier to the Customer as part of the Services, in any format, including digital.

3.13 "Site": the institutional website of the Supplier, accessible at www.face-harmony.com and related subdomains.

3.14 "Account": the personal area of the Professional Client, accessible via credentials, through which the Client uses the Services.

3.15 "Final Customer of the B2B Customer": the person (consumer or other professional) to whom the Professional Customer provides its services using the Supplier's Services. There is no direct contractual relationship between the Supplier and the End Customer of the B2B Customer.

3.16 "Parties": jointly, the Supplier and the Customer.

ART. 4 — Aesthetic-consultative nature of the Services (medical/diagnostic disclaimer)

4.1 Non-medical nature of the Service. The Face Harmony DV service has an exclusively aesthetic-consulting nature and is aimed at representing and disseminating the Face Harmony DV method, the result of years of experience in the beauty, facial harmony and aesthetic well-being sector.

4.2 Exclusion of medical/diagnostic value. The Professional Customer acknowledges, accepts and undertakes to clearly represent to its End Customers that the Service:

a) It does NOT constitute a diagnostic, healthcare, medical, therapeutic instrument or medical device pursuant to Regulation (EU) 2017/745 (MDR) or other national or supranational legislation regarding medical devices; b) DOES NOT replace in any way the opinion, visit, evaluation, diagnosis or treatment of qualified healthcare professionals (surgeons, aesthetic doctors, dermatologists, plastic surgeons, dentists or other healthcare professionals registered in their respective registers); c) has NO therapeutic value nor is it intended to prevent, diagnose, monitor, predict, prognosticate, treat or alleviate disease, injury or disability; d) It is NOT intended to be used as a medical device, nor can it be presented as such by the Professional Customer to its End Customers.

4.3 Guidance nature of 3D analyses. The three-dimensional analyses, simulations, measurements, evaluations of harmony and proportion and any other output generated by the Software and/or the Device have merely indicative, demonstrative and approximate value, for exclusively aesthetic and consultancy purposes. These outputs cannot in any way replace specialized medical evaluation techniques, instrumental health tests, medical diagnoses or therapeutic plans.

4.4 Prohibition of medical use. The use of the Software, the App, the Device and/or the Contents by persons not authorized to practice the healthcare profession for medical, diagnostic or therapeutic purposes is expressly PROHIBITED. Similarly, any Professional Client is prohibited from presenting, advertising or using the Services as if they were medical or diagnostic in nature.

4.5 Information obligations of the Professional Client. The Professional Client undertakes to inform its End Clients clearly, completely and preventively of the exclusively aesthetic-consultative nature of the Service, of the non-substitutability of medical opinion and of the indicative nature of the analyses produced. The Professional Client releases and holds the Supplier harmless from any liability arising from failure to comply with this information obligation.

4.6 Exclusion of liability for improper use. To the maximum extent permitted by applicable law, the Supplier assumes no responsibility for harmful consequences, of any nature, arising from the use or inappropriate use of the information made available through the Site, the App, the Software, the Device or the Services, including any use for medical, diagnostic or therapeutic purposes by unauthorized parties or in violation of these T&Cs.

4.7 MDR scope. For further clarification, the Supplier declares and the Customer acknowledges that the Face Harmony DV Device and Software do not fall within the scope of application of Regulation (EU) 2017/745 on medical devices (MDR), as they do not have the intended medical use required by the art. 2, point 1 of the Regulation itself.

4.8 Results not guaranteed. The Customer acknowledges and recognizes that the Face Harmony DV service does not guarantee the achievement of the results or objectives that he himself sets, but constitutes only a facial evaluation and enhancement service according to the Face Harmony DV method.

4.9 Testimonials and reviews. The Service provides the right for each Customer to provide a written and/or audio and/or video testimony to the Owner, who reserves the right to select some of them to publish on the Site and/or on social channels and/or other means of dissemination to the public, through content of any format (by way of example but not limited to: text, image, video, audio, book, etc.). The Supplier adopts an internal review system to guarantee their truthfulness and reliability, in compliance with Directive (EU) 2019/2161. The User hereby renounces any claim against the Owner, including by way of reimbursement and/or compensation, even if the testimony is not selected.

4.10 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 5 — Available B2B services and obligations of the Supplier

5.1 Sale of the Face Harmony DV Device. The Supplier sells the Device to the Professional Customer, according to the technical characteristics, price and specific conditions resulting from the purchase order or from the contract signed between the Parties. The Device is intended for professional use by the B2B Customer as part of their aesthetic-consulting activity.

5.2 Face Harmony DV Software/App License. The Supplier grants the Professional Customer, under the conditions set out in Art. 8 and the Special License Conditions at the bottom, a non-exclusive, non-transferable and revocable license to use the Software and/or the Face Harmony DV App, for use in the context of your professional activity.

5.3 Academy training (B2B courses). The Supplier provides, directly or through qualified teachers and trainers, B2B courses and training courses intended for professionals in the beauty sector, in presence, online (live or on-demand) or blended mode. The specific conditions of each course (duration, costs, requirements, calendar) are indicated in the course sheet published on the Site or communicated to the Customer.

5.4 Support and Updates. The Supplier makes available to the Professional Customer, within the limits and methods indicated from time to time, technical support services, assistance in using the Software/Device, maintenance and updates of the Software, according to the service levels possibly defined in the specific SLA contract or in the product data sheets.

5.5 Ancillary services. The Supplier may make available, from time to time, additional ancillary services (e.g. personalized consultancy, co-branded marketing materials, events, coaching sessions) according to specific conditions agreed in writing.

5.6 Catalog and availability of the Service. The Supplier's electronic catalog indicates the available and unavailable Services. Some Services and/or Products on the Site may not be available for sale in Italy and in this case they will be reported on the Site as "Not available" and cannot be purchased. If an Order exceeds the actual availability for use of the selected Service, or the selected Service becomes no longer available for any reason, the Supplier will promptly communicate to the Customer via e-mail or telephone the unavailability of the Service in question and, if possible, the waiting times to obtain it, requesting confirmation of the order again according to the different times indicated by the Supplier. Service features, prices, descriptions and availability are subject to change without notice; in the event of a discrepancy between the image of the Services visible online and the relevant written information sheet, only the latter will prevail.

5.7 Supplier Obligations. The Supplier undertakes to guarantee the functionality of the Site and the App, the updating of the technical data sheets on the Site, access to the purchased Services, the provision of consultancy (deferred, group and/or individual) and access to the Digital Resources, the Academy and the community, according to the terms and conditions established here.

5.8 Reserved area. It is the Supplier's obligation to make available to the Professional who has completed the purchase procedure his own reserved area, which will contain his personal data and further information relating to the Services purchased.

5.9 Access instructions. Once the purchase procedure and payment of the price have been completed, the Supplier provides instructions for accessing the reserved Services to the email address indicated by the Professional.

5.10 Unfair clause - Explicit signature pursuant to art. 1341 c.c. (limited to the right to modify the catalog and unavailability of the Service)

ART. 6 — Conclusion of the contract and conditions of purchase of the Device

6.1 Order methods. The purchase of the Device and/or Services by the Professional Customer occurs through one of the following methods:

a) signing a paper or digital purchase order; b) acceptance, also via email, of a commercial quote issued by the Supplier; c) purchase through the reserved business area of ​​the Site; d) stipulation of a specific contract between the Parties.

6.2 Conclusion of the contract (articles 1326-1336 of the civil code). The online publication of the Services, courses and software licenses constitutes an invitation to offer pursuant to art. 1336 c.c. The order or payment made by the Customer represents a binding contractual proposal pursuant to art. 1326 c.c. The contract is considered finalized and binding for the Parties at the moment of sending, by the Supplier, the order confirmation (via email or equivalent message), generated following verification of the data and receipt of payment (even partial, where a deposit is required). Any automatic receipt of receipt of the order does not constitute acceptance of the purchase proposal.

6.3 Right of non-acceptance. The Supplier has the right to accept, or not, the order sent by the Customer and may refuse or in any case not process purchase orders that are incomplete or incorrect, notifying the Customer as quickly as possible and refunding any sums already paid. To the maximum limits permitted by law, any further right of the Customer to compensation for damages or compensation for non-acceptance, even partial, of an Order by the Supplier is excluded.

6.4 Advance payments. In cases where the purchase process includes the payment of a deposit, the Customer will not have the right to a refund of the amount paid, unless the Supplier decides otherwise at the latter's discretion, in accordance with the provisions of Art. 10.

6.5 Delivery and verification. Delivery of the Device takes place at the Professional Customer's premises indicated in the order, according to the times and methods provided therein. The Customer is required to verify the integrity of the packaging and the Device upon receipt, promptly reporting any visible damage to the carrier and the Supplier. Any defects not detectable at the time of delivery must be reported within the legal deadlines (art. 1495 of the Civil Code). The activation and possible testing of the Device takes place according to the instructions provided in the technical manual or according to the procedures indicated by the Supplier.

6.6 Penalties for late payments. In the event of late payment of any sum due to the Supplier, pursuant to Legislative Decree no. 9 October 2002, no. 231 and subsequent amendments (implementation of Directive 2011/7/EU), default interest by law, in addition to compensation for credit recovery costs within the terms set out therein, without the need for formal notice.

In the event of a delay exceeding 30 days, the Supplier reserves the right to:

a) suspend the provision of further Services and access to the Software/App, upon written notice; b) terminate the contract pursuant to Art. 16, without prejudice to compensation for greater damage.

6.7 Clerical errors. If the incorrect indication of prices or other characteristics of the Services promoted online is found, the Supplier will promptly notify the Customer inviting him to carry out - if still interested - rectification of the order or, after cancellation of the previous one, new order, according to the methods that will be communicated.

6.8 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 7 — Prices and payments

7.1 Price. The price of the Device and Services is that indicated in the order accepted by the Supplier, in the signed contract or in the Service sheet on the Site. Prices are expressed in Euros. The Supplier reserves the right to change prices at any time and to correct pricing errors that may occur, without effect on orders already confirmed. In the event that the Supplier subsequently decides to offer the same Service for sale at a reduced price, the Customer will not be given any difference to the amount previously paid.

7.2 Payment methods. Unless otherwise agreed in writing, payment takes place according to one of the following methods:

a) bank transfer with details provided by the Supplier; b) SEPA / RID debit by mandate; c) credit or debit card via secure gateway; d) financing or installment payments through affiliated third-party companies (relationship governed by a separate contract between the Customer and the financing body); e) other methods expressly accepted in writing by the Supplier.

Being a Professional Customer, the 14-day right of withdrawal provided for by the Consumer Code for distance contracts with consumers does not apply (see Art. 10).

7.3 Payments via platforms. Payment by card is possible via Stripe or PayPal. Payments are accepted via credit cards of the banking circuits indicated during the purchase (for example: Visa, Visa Electron, Postepay, Mastercard, American Express, Diners Club International). Please see Stripe and PayPal's terms and conditions for further details. If the Customer selects payment by credit card, he must check with the issuing bank that the card is enabled for web purchases, as well as ensure that he enters all the data correctly and that he has the password for the Verified by Visa and SecureCode by Mastercard security circuits. The Customer acknowledges and accepts that the payments and the management of the data necessary to make the payment are managed by third-party companies compared to the Owner: at no time during the purchase procedure is the Owner able to know the information relating to the Customer's credit card and, to the maximum limits permitted by law, cannot be held responsible for any fraudulent or improper use of credit cards and for the management of the data necessary for payment by third parties.

7.4 Payment by installments via Splittypay. Where available, the purchase is also possible through Splittypay: the Customer receives the Service and pays in the number of installments selected. The Customer acknowledges that the installment plan is stipulated directly with SplittyPay, with related parties and their assignees, and authorizes such assignment.

7.5 Installments granted by the Supplier. In the event that the Supplier directly grants the payment in installments of the purchase price, the price can be paid in two or more installments, in the terms specified by the Supplier via the Site, in the particular conditions of sale or otherwise communicated by the Owner. Certain Services may be excluded from this payment method. In the event that the Customer defaults on even one of the payment instalments, the entire amount due will be immediately due and payable and, failing that, the Service will be suspended or interrupted.

7.5-bis Disbursement in installments in the case of internal installments. Unless otherwise indicated in the Service sheet, in the case of installment payments granted directly by the Supplier, access to the Service is provided progressively in proportion to the payments received: with the first deposit, access to the individual call with Coach Face Harmony DV (where included in the Path) and to part of the materials (video and Consultant Manual) is permitted; for the second deposit, access to the Official Community and meetings via Beauty Class; the balance, full access to the remaining meetings, the invitation to the practical demonstration and the issuing of the certificate. In case of payment in installments via Splittypay (Art. 7.4), the Service is provided in full immediately.

7.6 Bank transfer. In case of payment by bank transfer, the details will be communicated via email and the Customer must use the order number or the different information provided by the Supplier as reason. If the bank transfer is not made within 3 working days, the order will be cancelled; the Customer is required to send the accounting document certifying the payment order within the same deadline as the order confirmation.

7.7 Billing. Upon payment, the Supplier issues a regular invoice. To request an invoice, if not issued automatically, the Professional must send an email to the Supplier at the contacts indicated in this contract within three days of purchase.

7.8 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 8 — Face Harmony DV Software / App License

8.1 Grant of License. The Supplier grants the Professional Customer, upon payment of the agreed fee, a license to use the Software and/or the Face Harmony DV App with the following characteristics:

a) non-exclusive: the Supplier retains the right to grant similar licenses to third parties; b) non-transferable: the Customer cannot assign, sublicense, rent, lend or otherwise transfer the license to third parties, in whole or in part, without the prior written consent of the Supplier; c) personal: use is reserved for the Professional Client and its employees, collaborators or authorized operators within the scope of their activity; d) limited in time: the license is valid for the period established by the order or contract, and is renewed under the conditions indicated therein; e) revocable: in the cases referred to in these T&Cs, in particular in the event of default by the Customer.

The license is also governed by the Special License Conditions of Use of the Face Harmony DV App reported at the bottom of these T&Cs, which constitute an integral part thereof.

8.2 Prohibitions. The Customer is expressly prohibited from:

a) sublicense, assign, distribute, rent or lease the Software/App to third parties; b) copy, reproduce or duplicate the Software/App, except for strictly necessary backup copies and to the extent permitted by law; c) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, except within the limits strictly permitted by art. 64-quater L. 633/1941; d) modify, adapt, translate or create derivative works from the Software/App; e) remove, alter or obscure copyright notices, trademarks or other indications of ownership present in the Software/App; f) use the Software/App for purposes other than those provided for in these T&Cs, including medical/diagnostic uses prohibited pursuant to Article 4; g) circumvent or attempt to circumvent technological protection measures of the Software/App.

8.3 Updates. The Supplier may release, at its discretion, updates, patches, new versions and improvements to the Software/App. Such updates may be mandatory for the proper functioning of the Service. The Customer agrees that the Provider may automatically install updates necessary for security, compliance or functionality reasons.

8.4 Term of License. The license terminates automatically, without notice:

a) upon the natural expiry of the contractual term, unless renewed; b) in case of failure to pay the fees within the agreed deadlines; c) in case of termination of the contract pursuant to Art. 16; d) in case of serious violation of the obligations referred to in this article or in Art. 4.

Upon termination of the license, the Customer is required to stop all use of the Software/App and uninstall it from their devices, without prejudice to keeping copies strictly necessary for legal purposes. In case of violation of the conditions set out in this article, the Supplier may suspend or revoke the license and immediately interrupt the Service, reserving the right to terminate the Contract for non-compliance with immediate effect and to apply the penalty referred to in the Art. 12.9, unless the greater damage is quantified.

8.5 Technical limitations. The Customer acknowledges that the optimal functioning of the Software/App requires certain hardware, software and connectivity requirements (for example: personal computer or mobile device, updated browser, adequate connectivity, file reading and playback software). The Supplier does not guarantee operation on configurations that do not comply with these requirements, communicated in the technical specifications; The Customer is responsible for adapting their hardware, software and internet connection.

8.6 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 9 — Warranty for defects in the Device and instrumentation

9.1 Exclusion of the guarantee pursuant to art. 1490 c.c. The guarantee for defects referred to in art. 1490 c.c. and following is excluded from this Contract, unless otherwise assessed by the Supplier at its discretion and except as mandatory by law (including art. 1490, paragraph 2, of the Civil Code for the case of bad faith).

9.2 Manufacturer's warranty on the equipment. The equipment provided by Face Harmony DV S.r.l. is covered by a 1-year legal warranty, provided directly by the manufacturer or retailer from whom the equipment was originally purchased by Face Harmony DV S.r.l.

9.3 Supplier's intermediary role. To the maximum limits permitted by law, Face Harmony DV S.r.l. does not assume any direct responsibility for the goods delivered, nor for any defects, malfunctions or problems arising from the use of the equipment. Any requests for intervention, assistance or exercise of the guarantee must be addressed exclusively to the original supplier, according to the terms and conditions of the applicable guarantee. By accepting these conditions, the Customer declares to be aware that Face Harmony DV S.r.l. acts solely as an intermediary for the supply of instrumentation, without assuming further obligations; any dispute or request relating to the equipment will therefore be managed directly with the responsible third party.

9.4 Reporting of defects. The provisions of the law regarding the reporting of defects remain unchanged (art. 1495 of the Civil Code).

9.5 Additional commercial guarantee. The Supplier may, at its discretion, offer additional commercial guarantees under certain conditions, which will be governed by specific specific conditions.

9.6 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 10 — Refund policy (discretionary, NO legal withdrawal)

10.1 Absence of legal right of withdrawal. The right of withdrawal is excluded for the purchase of the Supplier's Services, as this is a B2B sale reserved for the Professional. The Professional Customer does not benefit from the 14-day right of withdrawal provided by the Consumer Code, nor from any similar legal right of withdrawal or change of mind on the contract stipulated with the Supplier, except as may be expressly provided for in this Contract or by mandatory legal provisions applicable to the B2B relationship.

10.2 Commercial refund policy (discretionary). Regardless of the absence of a legal right of withdrawal, the Supplier may, at its sole discretion, evaluate the acceptance of total or partial refund requests formulated by the Professional Customer, taking into consideration:

a) timing of the request with respect to the date of purchase or provision of the Service; b) actual use of the Device, Software or Services; c) reasons given by the Customer; d) particular circumstances of the specific case; e) conditions of the returned Device (where applicable).

10.3 Cases that do not give rise to reimbursement. Refund policies are at the discretion of the Provider, who reserves the right to suspend and/or terminate accounts and/or refuse and/or limit any current or future use of the Service without providing a refund in the event of practices intended to abuse the refund policies. In particular, by way of example but not limited to: the partial or total absence of group or individual consultancy sessions and/or Beauty Classes, not even due to force majeure, nor the modification of session dates and/or times communicated to the Customer in any form, do not give rise to reimbursement. Outside of the foreseen cases, no other cases of reimbursement are permitted.

10.4 Non-binding nature. This policy does not constitute a right of the Customer and cannot be enforced anywhere. It represents exclusively a discretionary power of the Supplier, exercised on a case-by-case basis as good commercial practice.

10.5 Request method. Any refund requests must be forwarded in writing via PEC (faceharmonydv@legalmail.it) or email (dv@face-harmony.com), justifying the request in detail. The Supplier will communicate the outcome within a reasonable timeframe, normally not exceeding 30 days.

10.6 Refund methods. If accepted, the refund will be paid using the same payment method used by the Customer, unless otherwise agreed. Any bank commissions are the responsibility of the Customer.

10.7 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 11 — Academy / B2B training courses

11.1 Registration and access. Enrollment in the Academy courses takes place by completing the dedicated form and paying the required fee. Access to the training contents (in person, live online, on-demand) is subject to payment and acceptance of any specific conditions of the course.

11.2 Contents of the Academy course. Where provided for by the purchased Path, the Face Harmony DV Academy Consulting and Training Service includes: a 30-minute individual introductory call with the Face Harmony DV Coach (subject to agreement on the day and time); 90 (ninety) days of interaction via live Beauty Classes for learning and sharing the Face Harmony DV Method (approximately one live event per week) or the use of the same recorded Beauty Classes (deferred) to simplify one's study and/or learning; a practical and interactive demonstration in presence in the EU, by nominative invitation with a limited number of places, on a date indicated by the Supplier; as well as, free of charge: 21 video insights held by Face Harmony DV Coaches, the "Face Harmony DV Consultant Manual" in e-book and/or PDF format, access to the Official Face Harmony DV Academy Community and the release of a Certificate of Participation. The specific characteristics of the purchased Route are shown in the Service sheet and during the purchase procedure.

11.3 Duration. The Customer acknowledges and accepts that the Services relating to the Face Harmony DV Consultancy activity and access to the Beauty Classes have the duration indicated in the specific conditions of the purchased Service, usable no later than 365 days from the date of purchase, renewable. The free materials included in the Face Harmony DV Consultation can be used no later than 1 year from the date of purchase. In the event of failure or partial use within the aforementioned terms, the Supplier has the right to withhold the sums received from the Customer up to that point and to request payment of any accrued and unpaid installments. It is understood that the live interaction period of 90 (ninety) days referred to in point 11.2 is distinct from the maximum term of overall usability of the Service (365 days), referring to access to the registered Beauty Classes, materials and the community.

11.4 Procedure and recordings. The consultancy is carried out orally. Any material to be reviewed requested by the Face Harmony DV Consultant must be sent prior to the consultation; otherwise, the Consultant will not be able to proceed with the same. Recording of the Consultation by the Client is not permitted; the Supplier may record the consultancy for promotional, informative and dissemination purposes, subject to the Customer's consent, in compliance with these T&Cs (in particular Art. 20) and the Privacy Policy.

11.4-bis Independence of the Consultant. The Client acknowledges that the Face Harmony DV Consultant/Coach also offers its services to other Professionals; This Contract does not constitute any subordinate or exclusive employment relationship.

11.5 Certificates and attestations of participation. At the end of the courses, the Supplier may issue a certificate of participation or completion to participants who have completed the course according to the required requirements. These certificates:

a) exclusively certify participation in or completion of the Face Harmony DV training course; b) DO NOT constitute qualifications enabling the exercise of healthcare, medical, paramedical or regulated professions; c) DO NOT replace educational qualifications, professional qualifications or registrations in professional bodies or associations; d) have value exclusively within the Face Harmony DV network and as may be recognized by the market.

11.6 Exclusion of medical value. The Academy courses have an exclusively aesthetic-consulting and training nature in the Face Harmony DV method. They DO NOT provide medical, diagnostic or healthcare expertise or qualifications. For every detail, please refer to Article 4 of these T&Cs, which is intended to be fully referenced.

11.7 Live Events: organizational changes. With reference to Live Events and classroom courses (the "Live Events"), for organizational needs of various kinds and/or for the purpose of the success of the training meetings, the date, location and method of carrying out the same may vary and be modified by the organizers (the rescheduling of the events from online to in-person mode and vice versa, and changes in coaches, speakers and any guests are expressly included, by way of example and not limited to). The methods of carrying out the Live Events will be determined by Face Harmony DV S.r.l.; if the Live Event is planned to be held only in person, the Customer will not have the opportunity to participate via video conference connection.

11.8 Postponement or transfer of participation. For proven just cause (illness, serious impediment of force majeure, etc.), the Customer may postpone the attendance of a meeting, for which he has confirmed his presence, to a later date, provided he gives notice within a maximum of 5 days from the date. The Customer may, alternatively, transfer his participation to another person identified by him, subject to written authorization from Face Harmony DV S.r.l. The postponement cannot in any way exceed 12 (twelve) months following the same date, under penalty of losing the sums already paid, without the possibility of requesting any refund. In case of late communication of postponement or absence of the Customer, Face Harmony DV S.r.l. reserves the right to charge the out-of-pocket costs of participation.

11.9 Express termination clause (Live Events). The Contract is intended to be terminated by law pursuant to art. 1456 c.c. in the event that the Customer, during Face Harmony DV S.r.l. Live Events, is caught:

a) to promote competing companies and/or brands; b) to promote and/or sell products not attributable to Face Harmony DV S.r.l.; c) to recruit members and investors for businesses not attributable to Face Harmony DV S.r.l.

With the legal termination of the Contract following the occurrence of one of the eventualities described above, the Customer will not be entitled to any refund of the price paid, and the right of Face Harmony DV S.r.l. remains unaffected. to request compensation for any further damages.

11.10 Changes and cancellation of the course. For problems of force majeure and/or for failure to reach the minimum number of subscribers and/or at its discretion and/or for the cases of suspension and cancellation of the account and suspension of the services referred to in Articles 12.3 and 16, the Supplier has the right to cancel and/or interrupt a Service and/or replace it with another Service, without recognition of any liability and without the Customer's right to obtain refunds or price reductions, with waiver of any compensation action by the Customer. The Supplier may also exclude from the course participants who engage in behavior contrary to professional ethics, violate the T&Cs or disturb the teaching process, without the right to refunds.

11.11 Cancellation by the Customer. Any cancellation policies by the Customer are governed, from time to time, in the specific conditions of each course. In the absence of a specific agreement, the rule of the unrepeatability of the amount paid applies, without prejudice to the discretion of the Supplier pursuant to Art. 10 and except as provided in Art. 11.8.

11.12 Intellectual property rights in training materials. The teaching materials (handouts, videos, slides, manuals, recordings) provided as part of the courses are the exclusive property of the Supplier (or authorized teachers) and are granted to the Customer under a personal and non-transferable license for personal use, exclusively for personal study purposes, for a duration equal to the Service and in any case expiring no later than one year from purchase. The dissemination, sharing, reproduction, publication (including on social networks or online platforms) or commercial exploitation of such materials is prohibited, except with the prior written authorization of the Supplier.

11.13 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 12 — Obligations of the Professional Client

12.1 Lawful and compliant use. The Professional Customer agrees to use the Device, Software, App and Services:

a) in compliance with applicable national, European and international laws and regulations; b) in accordance with the technical manual, instructions and documentation provided by the Supplier; c) exclusively for professional aesthetic-consulting purposes, excluding any medical, diagnostic or therapeutic use pursuant to Article 4; d) in compliance with the intellectual property and confidentiality rights of the Supplier and third parties.

12.2 Responsibility towards End Customers. The Professional Client is solely and exclusively responsible for the relationship with its End Clients, including:

a) correct information regarding the aesthetic-consultative nature of the Service (see Art. 4.5); b) the collection of informed consent from the End Customer, where necessary based on applicable legislation; c) compliance with privacy legislation as an independent Data Controller of the personal data of its End Customers (see Art. 15); d) the quality of the services provided to its End Customers, over which the Supplier exercises no control; e) the management of any complaints or disputes from End Customers.

To the maximum limits permitted by law, the Supplier is not liable, under any circumstances, for obligations or responsibilities of the Professional Customer towards its End Customers.

12.3 Prohibited Conduct. When using the Site, the delivery platforms, the community and the Services, the Customer is prohibited from:

a) adopt disrespectful conduct towards the Supplier, other Users, consultants or Face Harmony DV collaborators, including through the publication of offensive comments or irrelevant or inappropriate content; b) publish information and personal data of third parties without authorization from the data subject; c) send spam (unsolicited advertising, repeated messages); d) publish links that redirect to external sites for advertising purposes or in any case unrelated to the subject of the Services, or advertise websites or commercial activities of third parties; e) upload, publish, send or disseminate materials, contents or texts that involve the violation of the industrial and/or intellectual property rights of third parties and/or the license to use digital resources and/or the Face Harmony DV method, or that tend to appropriate the popularity of a brand or company by using its name or trademark without authorization; f) download, copy, distribute or publish Contents and images present on the Site and/or in the Digital Resources, including the data of Users or Face Harmony DV consultants, without the prior authorization of the Supplier; g) publish, send or upload messages, phrases, data and content that contain expletives, offensive expressions or language that may annoy, harass, embarrass, frighten or disturb other Users, Coaches or the Supplier, or that may in any other way harm the dignity of others; h) make use of content that contains spyware, adware, viruses, corrupted files, worms or other malicious code capable of interrupting, damaging or limiting the functionality of the Site and, more generally, of the Service; i) engage in behavior which, even through mere attempts, may result in unauthorized access to the Site, platforms, accounts, connected systems or networks, through computer piracy operations, forgery of passwords or any other means.

12.4 Updating of professional skills. The Professional Customer undertakes to keep their technical and professional skills up to date, including by participating in Academy courses or refresher courses possibly offered by the Supplier, in order to guarantee competent, safe and compliant use of the Services.

12.5 Account Security. The Professional Client is responsible for safeguarding the access credentials to their Account, for the use made of them and for any activity carried out through the Account itself, even if access is carried out by third parties with the Client's credentials. The Customer undertakes to store the credentials securely, to preserve their confidentiality by regularly changing the password and to promptly notify the Supplier of any unauthorized or suspicious use, violations or theft.

12.6 Truthfulness of the information. The Customer guarantees the truthfulness, accuracy and currency of the information provided to the Supplier during registration, order or subsequently, and undertakes to promptly update it in the event of changes. It is forbidden to provide false personal details and/or to carry out any action likely to generate confusion regarding the personal identity of the Client or his capacity as a Professional.

12.7 Cooperation. The Customer collaborates with the Supplier in resolving any technical problems, promptly providing the necessary information, access and diagnostics.

12.8 Non-competition agreement. The Purchaser undertakes not to organize any consultancy and/or training activity in competition with the activity carried out by the Supplier (such as for example consultancy, courses, conferences, seminars or in any case activities aimed at disseminating the Face Harmony DV method to third parties), either personally or through third parties, with effect throughout the Italian and European territory and for a duration of five years starting from the signing of this agreement, unless express and written authorization has been issued by the Supplier (so-called Agreement of non-competition).

In case of violation of this agreement, the Professional will be required to pay the Supplier, pursuant to and for the purposes of the art. 1382 c.c. as a penalty, the sum of twenty thousand euros (€20,000.00), unless greater damage is proven.

12.9 Prohibition of transfer of credentials - criminal. The Buyer is prohibited from transferring to third parties the access data to the platform and the App and/or the webinars and/or the nominative account and/or the digital resources provided in the Supplier's Services. The Professional's account cannot be shared with other people, under penalty of immediate exclusion from the Service. In case of violation, the Buyer will be required to pay the Supplier, pursuant to and for the purposes of art. 1382 c.c. as a penalty, the sum of 10,000 (ten thousand) euros, unless greater damage is proven.

12.10 Indemnity. The Customer agrees to defend, indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers, collaborators, consultants and employees from and against any claim or demand, complaint, damage, obligation, loss, liability, charge or debt and expense, including, without limitation, legal fees and expenses, arising out of or in connection with:

a) the use of or access to the Site and/or the platforms and/or the Service by the Customer, including any data or content transmitted or received; b) a breach of these T&Cs by the Customer, including any breach of any representation or warranty set forth herein; c) the violation by the Customer of any third party rights, including, but not limited to, any rights relating to privacy or intellectual and industrial property; d) the violation by the Customer of any applicable national or international law, rule or regulation; e) any content sent from the Customer's account, including, without limitation, misleading, false or inaccurate information, even if access is made by a third party with the Customer's personal username and password; f) the willful conduct of the Customer; g) the violation of any legal provision by the Customer or its affiliates, officers, agents, partners, suppliers and employees, to the extent permitted by applicable law.

12.11 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 13 — Confidentiality and Intellectual Property

13.1 Exclusive Ownership. All Contents, methods, software, algorithms, databases, trademarks, logos, domain names, intellectual works, know-how and any other material or immaterial element relating to Face Harmony DV and the Services are and remain the exclusive property of Face Harmony DV S.r.l. or its licensors.

13.2 No transfer of rights. Except as provided for in the user license referred to in Art. 8, no intellectual property rights are transferred to the Customer by virtue of this Agreement. The Customer does not acquire any right to exploit, reproduce, modify, distribute or communicate to the public the Supplier's Content, beyond what is strictly necessary for the use of the Services in the context of their professional activity and in compliance with these T&Cs.

13.3 Prohibition of reproduction and use by AI. The Customer is prohibited from reproducing, duplicating, copying, downloading, sharing beyond the specified limits, modifying, translating, processing, publishing, transmitting, selling, reselling, sublicensing, transforming, transferring or transferring to third parties the Contents available on the Site, the Site itself or the Service, in whole or in part, or creating derivative works from the Contents, as well as allowing third parties to undertake such activities through their account or device, even without their knowledge. The use of artificial intelligence systems, both generative and non-generative, aimed at the above activities is also expressly prohibited.

13.4 Registered trademarks. "Face Harmony DV", "Face Harmony", the logo and other distinctive signs of the Supplier are registered or pending trademarks. The Customer is prohibited from using these distinctive signs without the prior written authorization of the Supplier, except for their use strictly functional to the provision of the Service to its Final Customer, in compliance with any brand guidelines provided.

13.5 Prohibition of linking and framing. It is prohibited to make direct hypertext links both to the home page and to the internal pages of the Site without the written consent of the Supplier. However, framing any page of the Site, or creating a browser environment or a border around the content present on the Site, is absolutely prohibited. The activation of links to the Site, even if authorized by the Supplier, does not imply any approval on the part of the latter of the contents present on the linked website, nor any derogation from these T&Cs.

13.6 Confidentiality. The Parties mutually undertake to keep confidential all information of a technical, commercial, economic, organizational and strategic nature acquired as part of the contractual relationship - including all information, materials and consultancy provided through the Face Harmony DV method, also subject to the non-competition agreement referred to in Art. 12.8 — and not to disclose them to third parties except with the prior written consent of the other party or when this is required by law or by a competent authority.

The obligation of confidentiality remains even after the termination of the contractual relationship, for a period of 5 (five) years.

13.7 Feedback. Any suggestions, ideas, improvements or feedback provided by the Customer to the Supplier in relation to the Services may be freely used by the Supplier, without recognition of compensation to the Customer, unless otherwise agreed in writing.

13.8 Violations. Any violations of the Supplier's intellectual property rights or confidentiality obligations will constitute a serious breach of the Contract and will entitle the Supplier to termination pursuant to Art. 16, in addition to compensation for damages and any injunction action.

13.9 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 14 — Limitations of liability of the Supplier

14.1 Cap of responsibility. To the maximum limits permitted by applicable law, the overall liability of the Supplier and its subordinates, affiliates, officials, agents, co-owners of the brand, partners, consultants, suppliers and employees towards the Professional Client, for any cause or title (contractual, non-contractual, breach of contract, tort, negligence or otherwise), is limited to the amount actually paid by the Client to the Supplier in the 12 (twelve) months preceding the event that generated the request for liability, or for the entire duration of the contract if lower.

14.2 Exclusion of indirect damages. The liability of the Supplier and the subjects referred to in point 14.1 for indirect, consequential, special, incidental or punitive damages is expressly excluded, to the maximum limits permitted by law, including but not limited to:

a) loss of profit, loss of profits, revenues or commercial opportunities; b) loss of customers, goodwill or reputation; c) loss of data, files or information; d) replacement costs of goods or services; e) reputational or image damage.

14.3 Exclusion of liability for improper use and for third party actions. To the maximum extent permitted by law, the Supplier is in no way responsible for:

a) improper, negligent, illicit or non-compliant use of the Device, Software, App or Services by the Customer or by persons acting on his behalf; b) use for medical/diagnostic purposes in violation of Art. 4; c) conduct, performance, omissions or defaults of the Customer towards its End Customers; d) damages resulting from incorrect, misleading or incomplete information provided by the Customer to the Supplier or to its End Customers; e) failure to achieve aesthetic results desired by the End Customer of the B2B Customer, given the non-guaranteed and subjective nature of the aesthetic results; f) malicious, negligent, defamatory, offensive or illegal conduct of the Customer or third parties; g) errors, omissions, deficiencies or inaccuracies in the content and materials made available by the Provider, as well as for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; h) any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or Customer's account or information contained therein, as well as any bugs, viruses, Trojan horses or the like that may be transmitted to or through the Service by any third party.

14.4 Third Party Resources and Advertising. Through the Site, the platforms and connected social channels, the Customer may have access to resources provided by third parties or come across advertising notices provided by third parties. The Customer acknowledges and accepts that the Supplier has no control over such resources and advertisements, does not monitor or moderate them, and therefore, to the maximum extent permitted by law, is not responsible for their content and availability. By clicking on such advertisements or accessing such resources, the Customer interacts with the responsible third party: the applicable conditions are determined by the third parties themselves and regulated in the relevant terms of service or, in their absence, by law.

14.5 Technical malfunctions and disservices. The Customer acknowledges and accepts that:

a) access to and use of the Software/App may be temporarily suspended or limited due to updates, scheduled maintenance or unexpected technical interventions; b) any malfunctions, delays or difficulties resulting from operating system updates (iOS, Android, Windows, macOS) or temporary incompatibilities do not constitute a breach of contract by the Supplier; c) any technical problems, slowdowns or interruptions caused by third-party suppliers (hosting providers, ISPs, store managers, payment gateways) are not attributable to the Supplier; d) the Customer will not be able to request refunds, compensation or compensation for such temporary disservices, to the maximum limits permitted by law.

However, the Supplier undertakes to implement every reasonably possible measure to guarantee continuity of service and timely restoration of functionality.

14.6 Suspension of Service and force majeure. In the event of suspension of the Service, any liability for temporary or permanent, partial or total failure of the Service due to maintenance interventions, cyber attacks and other causes beyond the reasonable control of the Owner, including force majeure (e.g. strikes, infrastructural malfunctions, blackouts etc.) or for any other reason, is excluded, to the maximum limits permitted by applicable law. It is understood that the Supplier cannot guarantee the uninterrupted functioning of the Service or the absence of malfunctions of any kind; however, the Supplier will make every reasonable effort to intervene without delay in order to restore full functionality.

14.7 Scope of application. This limitation of liability section applies to the fullest extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises in contract, tort, negligence, strict liability or any other basis, even if the Owner has been advised of the possibility of such damage.

14.8 Salvation of the clauses. The possible nullity or ineffectiveness of one or more clauses of this article does not entail the nullity of the entire article nor of the entire Contract, the further provisions of which remain fully valid and effective.

14.9 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 15 — Processing of personal data

15.1 Privacy information. The processing of the personal data of the Professional Client (as natural person owner of the business, legal representative, contact person or operational contact) is governed by the Supplier's Privacy Policy, available on the Privacy Policy page and which is intended to be referred to in its entirety here.

15.2 Roles under the GDPR.

a) Supplier as Data Controller: the Supplier is the Data Controller of the personal data collected directly from the Professional Client for the purposes of stipulating and executing this Contract (personal data, billing data, contact data, account data).

b) B2B Customer as independent Data Controller: in relation to the personal data of Final Customers (including any biometric data, facial images, 3D analysis and similar) collected and processed by the Professional Customer as part of its activity, the B2B Customer acts as independent Data Controller pursuant to art. 4, no. 7 of Regulation (EU) 2016/679 (GDPR). The Professional Client is therefore directly responsible towards its Final Clients and the Italian Data Protection Authority for compliance with all GDPR obligations (information, legal basis, consent, security, management of requests from data subjects, any violation notifications, DPIA for biometric data).

c) Appointed external data processors: for the processing carried out via the App, the Third-party provider is appointed external data processor pursuant to art. 28 GDPR, in accordance with the Special License Conditions below and the Privacy Policy.

15.3 Biometric data. The Professional Client acknowledges that any 3D facial analyses, scans, high resolution images of the face or other outputs of the Software/Device may qualify as biometric data (special category pursuant to art. 9 GDPR) and undertakes to:

a) process such data exclusively with the explicit and specific consent of the End Customer (art. 9, par. 2, letter a GDPR), unless otherwise applicable legal basis; b) conduct, where necessary, a data protection impact assessment (DPIA) pursuant to art. 35 GDPR; c) adopt adequate technical and organizational security measures; d) allow the Final Customer to exercise the rights referred to in the Articles 15-22 GDPR.

15.4 Privacy indemnity. The Professional Client holds harmless and indemnifies the Supplier from any claims, sanctions, compensation or costs deriving from violations of the privacy legislation committed by the Client in its role as independent Data Controller towards the End Customers. Whenever personal data of third parties are shared with the Data Controller, broad indemnity is granted with respect to any dispute, claim and request for compensation for damage that may reach the Data Controller from people whose personal data have been shared in violation of the applicable rules on the protection of personal data.

15.5 Unfair clause - Explicit signature pursuant to art. 1341 c.c. (limited to the indemnity referred to in point 15.4)

ART. 16 — Early termination, suspension and cancellation of the account

16.1 Serious breaches. The following behaviors by the Customer constitute a serious breach of the Contract, legitimizing termination:

a) failure to pay any amount due to the Supplier beyond 30 days from the due date, or failure to pay even a single instalment; b) violation of the provisions of Article 4 (medical/diagnostic use prohibited); c) violation of the provisions of Art. 8 (prohibitions relating to the Software/App license); d) violation of the provisions of Art. 12.3 (prohibited conduct) and Art. 13 (intellectual property and confidentiality); e) assignment of the contract or sublicense to third parties without the written consent of the Supplier; f) false statements made by the Customer at the time of stipulation of the Contract or subsequently, regarding relevant circumstances, including the absence of the qualification of Professional; g) state of insolvency, bankruptcy, liquidation, composition with creditors or other insolvency proceedings against the Customer, within the limits permitted by current insolvency legislation.

16.2 Procedure. In cases of non-compliance, the non-defaulting Party may request compliance in writing within a period of no less than 15 days, after which the Contract will be considered terminated pursuant to art. 1454 c.c. , without prejudice to the express termination clause provided for Live Events in Art. 11.9. The communications referred to in this article are sent via PEC (faceharmonydv@legalmail.it) or registered letter with return receipt.

16.3 Account Suspension and Cancellation. The Supplier reserves the right to immediately suspend, temporarily or permanently, or, in the most serious cases, to cancel or request the cancellation of the Customer's account upon the occurrence of even just one of the circumstances referred to in Articles 12.3 and 16.1, as well as, at the Supplier's discretion, in any other case of violation of the specific rules relating to the provision of the Service, of these T&Cs, of the provisions relating to the management of the community and/or consultancy activities and/or intellectual and industrial property, and/or in the event of violations of any nature by the Customer which harm the Supplier's business. To the maximum extent permitted by law, the suspension or cancellation of the account and/or the Service for the reasons indicated above does not give the Customer any right to compensation, reimbursement or compensation, and does not exempt the Customer from paying any applicable fees or prices.

16.4 Effects of termination. Following the termination of the Contract, for any cause due:

a) the Customer must immediately cease using the Software, the App and the Services and uninstall the Software/App from their devices; b) the amounts already paid by the Customer to the Supplier remain definitively acquired by the latter, except as may be provided for by mandatory regulations; c) the amounts still due to the Supplier become immediately due; d) the Parties remain required to comply with confidentiality obligations (Art. 13.6) for the envisaged period; e) the rights to compensation for damages of the non-defaulting Party remain unaffected.

16.5 Withdrawal ad nutum. Unless otherwise agreed in writing, neither Party has the right to withdraw ad nutum from the Contract before its natural expiry. Any voluntary cancellation or interruption of the Service by the Customer does not give the right to any refund, not even partial, of the amounts paid as compensation.

16.6 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 17 — Communications between the Parties

17.1 Forms of communications. Communications of a contractual nature between the Parties must take place in written form, according to one of the following methods:

a) PEC to faceharmonydv@legalmail.it (for the Supplier) and to the PEC address indicated by the Customer during registration or order; b) email to dv@face-harmony.com (for the Supplier) and to the email address indicated by the Customer, for operational or informal communications; c) registered letter with return receipt to the registered office of the Supplier (Corso Magenta 74, 20123 Milan) or to the registered office of the Customer, for formal communications where the certified e-mail is not available.

17.2 Communications with legal value. For communications with legal value (e.g. formal notice, complaints of defects, warning to comply, summons and similar), the form of certified e-mail or registered letter with return receipt is required.

17.3 Change in contact details. Each Party undertakes to promptly communicate to the other any changes in its contact details. Otherwise, communications sent to the stated addresses are considered validly sent.

ART. 18 — Service delivery platforms

18.1 Platforms indicated by the Supplier. The Service, the Beauty Classes, the consultations and the Digital Resources are provided and made accessible via videoconferencing platforms and LMS (Learning Management System) platforms indicated by the Supplier, who reserves the right to vary them for technical, organizational or commercial needs, communicating this to the Customer. For live interaction via video conferencing platforms, each Customer must be registered with their own individual account on the platform indicated from time to time.

18.2 Access. Access to the resources contained in the platform indicated by the Supplier is available only upon completion of the purchase phase of the Service, after the crediting of the agreed price in favor of the Supplier and according to the deadlines indicated by the Supplier in the case of payment in installments. The access credentials to the platform communicated to the email address are temporary: the Customer is asked to immediately change the password assigned to him on a temporary basis.

18.3 Third party platform conditions. As for the conditions of use of third-party platforms used for the provision of the Service and connected social channels (for example: Instagram, Facebook, YouTube, LinkedIn), please refer to the conditions and terms of each platform, referring to the principles contained in these T&Cs as compatible. The same provisions of use relating to the Site and the same protections apply to the Supplier's social channels, to the extent possible and to the extent compatible with the terms of use of the relevant platforms, especially regarding the use of personal data and protection of intellectual property.

ART. 19 — Discounts, promotions and vouchers

19.1 The Supplier may offer special discounts or promotions for the purchase of the Services. Such promotions or discounts are always subject to applicable requirements and terms and conditions. Promotions and offers are granted at the sole discretion of the Supplier. Repeated or periodic promotions or discounts do not constitute any claim or right enforceable by Users in the future. Depending on the case, discounts and promotions are valid for a certain period of time or until sold out. Unless otherwise specified, the time limitations of promotions and discounts are intended to refer to the time zone of the Supplier's headquarters. Promotions and discounts may be offered in the form of Vouchers or promotional codes. In case of violation of the conditions applicable to the Vouchers, the Supplier may legitimately refuse to fulfill its contractual obligations and expressly reserves the right to take action in the appropriate forums, including judicial ones, in order to protect its rights and interests. Any additional or divergent provisions applicable to the use of the Vouchers, reported on the relevant information page or on the Voucher itself, prevail in any case.

19.2 Unless otherwise specified, the following rules apply to the use of Vouchers:

a) each Voucher is valid only if used in the manner and within the period of time specified on the Site and/or on the Voucher; b) the Voucher can only be redeemed in full at the time of purchase - partial use is not permitted; c) unless otherwise specified, single-use vouchers can be redeemed only once per purchase, even in the case of purchases in installments; d) Vouchers cannot be combined; e) the Voucher must be used within the specified validity period; once the deadline has expired, the Voucher will be automatically cancelled, with the exclusion of any possibility of claiming rights, including the reimbursement of the value of the Voucher; f) the User is not entitled to any credit/refund/compensation if there is a difference between the value of the Voucher and the redeemed value; g) the Voucher is intended exclusively for non-commercial use; the reproduction, counterfeiting and commercialization of the Voucher are strictly prohibited, as is any illicit activity connected to the purchase and/or use of the Voucher.

19.3 In the event that the Supplier subsequently decides to offer the same Service for sale at a reduced price, no difference will be recognized to the User on the amount previously paid.

19.4 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 20 — Use of images, audio and video recordings

20.1 During the practical demonstration and/or simulations and/or consultancy and/or Beauty Classes and/or during the Academy, images or videos showing the Buyer may be acquired, subject to consent being requested. These simulations can also be carried out using techniques based on artificial intelligence. The Supplier may take photographs or video recordings directly or by making use of third parties who operate in the interest and on behalf of the Supplier, who will acquire all derivative and consequent rights on the material collected.

20.2 To this end, the Buyer authorizes the Supplier to use and disseminate its images for the aforementioned informative, promotional and dissemination purposes, through dissemination on its social channels Instagram, Facebook and YouTube and with any method or form of publication, including via electronic media, technological media, blogs, digital and/or paper magazines, monographic and/or non-monographic, books, even with the transfer of the related right to third parties and for any lawful reason, including commercial.

20.3 The Buyer acknowledges and accepts that these shots cannot be subject to any limitations in time or place, without prejudice to the Supplier's obligation to use them in compliance with the personal and professional decorum of the data subject and commercial customs and practices. The authorization does not result in any compensation or other economic recognition for the data subject; by adhering to these conditions the Buyer does not acquire any rights to the contents, and all rights not expressly granted are reserved.

20.4 The Buyer acknowledges and accepts that the granting of consent to processing is optional, leaving its relationships and contractual rights with the Supplier unchanged in the event of lack of consent. Consent to processing can be revoked at any time with ex nunc effect.

20.5 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 21 — Changes to the Terms

21.1 Right to modify. The Supplier reserves the right to modify these T&Cs, in whole or in part, to:

a) adaptation to regulatory changes or provisions of competent authorities; b) technological or organizational evolution of the Services; c) introduction of new Services or features; d) clarifications and improvements of existing clauses; e) other objective and reasonable reasons.

21.2 Publicity and effectiveness of the changes. The changes will be made known to Customers by publishing the updated version on the Site ( /it/terms-and-conditions ), with possible notification via email to the Customer's address and/or notification in-app or via Account. The changes will be effective for the purposes of the law, without the need for specific and further approval, after 10 (ten) days from their publication.

21.3 Non-retroactivity. The changes will affect the relationship with the Customer only for the future and will not have a retroactive effect on orders already confirmed.

21.4 Acceptance. Continued use of the Services after the date of entry into force of the changes constitutes tacit acceptance of the same by the Customer. If Customer does not wish to accept the changes, Customer must cease use of the Service. Failure to accept the updated conditions could give each party the right to withdraw from the Contract. The applicable previous version continues to govern the relationship until acceptance and can be requested from the Owner.

21.5 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 22 - Unfair clauses (articles 1341-1342 of the Civil Code)

22.1 Express approval. Pursuant to and for the purposes of the Articles 1341 and 1342 c.c. , the Professional Client, after having carefully read and understood the provisions of this Contract, declares to expressly accept all the clauses of these T&Cs and, in particular, expressly and specifically approves the following clauses:

Art. 2 (Scope of application: reserved for Professionals only, exclusion of the consumer and right of exclusion from the Service without refund);

Art. 4 (Aesthetic-consultative nature: exclusions of liability for improper use and waiver of claims on testimonies);

Art. 5 (Right to modify the catalog and unavailability of the Service);

Art. 6 (Conclusion of the contract: right to not accept the order without compensation; non-refundability of advance payments; suspension for late payments);

Art. 7 (Prices and payments: forfeiture of the benefit of the term in case of non-payment of an instalment; exclusion of liability for the management of payments by third parties);

Art. 8 (Software/App License: prohibitions, termination and revocation of the license);

Art. 9 (Warranty for defects: exclusion of the warranty pursuant to art. 1490 of the Civil Code and the Supplier's role as intermediary);

Art. 10 (Discretionary refund policy, absence of legal right of withdrawal and exclusion of refund even for absence due to force majeure);

Art. 11 (Academy: duration and forfeiture of use, limits on postponement, express termination clause pursuant to art. 1456 of the Civil Code for Live Events, right to cancel, interrupt or replace the Service without refund and exclusion from the course without refund);

Art. 12 (Customer obligations: non-competition agreement with €20,000 penalty, €10,000 penalty for transfer of credentials, indemnity);

Art. 13 (Intellectual property and confidentiality: prohibitions, including prohibition of use via AI, linking and framing);

Art. 14 (Limitations of liability: cap, exclusion of indirect damages, exclusions due to third party actions, malfunctions, suspension of the Service and force majeure);

Art. 15 (Privacy indemnification of the Customer as an independent Data Controller - point 15.4);

Art. 16 (Termination, suspension and cancellation of the account without compensation; exclusion of ad nutum withdrawal and non-repeatability of the fees);

Art. 19 (Discounts, promotions and vouchers: limits and forfeitures);

Art. 20 (Use of images, audio and video recordings: absence of time or place limits and transferability to third parties);

Art. 21 (Power to unilaterally modify the Terms effective 10 days after publication);

Art. 23 (Exclusive jurisdiction of Milan and exclusion of the CISG);

Art. 24 (Final provisions: entire agreement and limits to the assignment of the contract);

Special Conditions of App Use License (duration and renewal; User responsibility - section 4; biometric data processing and indemnity - section 4bis; exclusion of liability and indemnity - section 5bis; suspension or revocation of the license - section 6; updates and modifications of the functions and conditions - section 7; Skin Analyzer HD quotas - section 8; limitations on non-EU use - section 11; obligations in case of termination - section 12; court of Milan - section 13).

22.2 Written form. Acceptance of the unfair clauses requires explicit written signature from the Professional Client, also by double clicking or dedicated tick during the online acceptance phase of the T&Cs, according to the technical methods prepared by the Supplier in compliance with the art. 1341 c.c.

22.3 Failure to accept. In case of failure to explicitly accept the clauses referred to in point 22.1, the same will be considered non-enforceable against the Professional Client; In any case, the remaining provisions of the Contract remain valid and effective.

ART. 23 - Applicable law and competent court

23.1 Applicable law. This Contract is governed and interpreted according to Italian law, with the exclusion of conflict of law rules and with the exclusion of the United Nations Convention on contracts for the international sale of goods (CISG / Vienna Convention of 1980).

23.2 Good-natured settlement. Users can report any disputes to the Supplier, at the contact details indicated in the Art. 1, for the purpose of a good-natured and amicable solution, without prejudice to the right to bring an action in court.

23.3 Exclusive jurisdiction. For any dispute arising from this Contract or in any way connected to it (including its interpretation, execution, validity, effectiveness and resolution), the Court of Milan has exclusive jurisdiction, with express exclusion of any other alternative or competing court.

23.4 Unfair clause - Explicit signature pursuant to art. 1341 c.c.

ART. 24 — Final provisions

24.1 Entire Agreement. This Contract, together with any orders, specific contracts, attachments, Special License Conditions and the Privacy Policy, constitutes the entire agreement between the Parties in relation to its subject matter, and replaces any previous agreement, understanding, communication or declaration, written or verbal, between the Parties.

24.2 Severability of the clauses. Any nullity, invalidity or ineffectiveness of one or more clauses of this Contract does not entail the nullity of the entire Contract. Any invalid or ineffective provision will be interpreted and adapted to the extent necessary to make it valid, effective and compliant with the original purpose, and replaced, where possible, by valid and effective clauses that come as close as possible to the original intention of the Parties.

24.3 Tolerance and failure to exercise a right. Any tolerance by one Party with respect to non-fulfilments by the other does not constitute a waiver of contractual rights, nor a novation, nor can it be interpreted as a modification of the Contract. Failure to exercise a right by the Supplier does not represent any waiver of taking action against the Customer or third parties for the violation of undertaken commitments: the Supplier reserves the right to assert its rights in any case, within the terms granted.

24.4 Assignment of the contract. The Professional Client may not assign this Agreement, in whole or in part, to third parties, without the prior written consent of the Supplier. The Supplier may assign, transfer, dispose of, novate or contract out individual or all rights and obligations deriving from this Contract, including to group companies, having regard to the legitimate interests of the Customer and giving prior notice.

24.5 Contract language. The language of this Agreement is the Italian language. Any translations into other languages ​​are provided for informational purposes only; in case of discrepancy, the Italian text prevails. The Site promotes services intended for the Italian national market and for Professionals only.

24.6 Expenses. Each Party bears its own expenses in relation to the negotiation, stipulation and execution of the Contract, unless otherwise agreed.

24.7 Stamp duty and registration. Any stamp duties, registration charges or other taxes connected to the Contract, where due, are borne by the Party who is required to do so by law.

24.8 Unfair clause - Explicit signature pursuant to art. 1341 c.c. (limited to the entire agreement and limitations on assignment)

SPECIAL CONDITIONS — LICENSE TO USE FACE HARMONY DV APP

Software License Agreement — Face Harmony DV. These Special Conditions integrate the T&Cs and prevail, with regard to the use of the App, over the incompatible general provisions.

Definitions and Glossary "Software/App": the "Face Harmony DV" mobile application, available on iOS and Android. "Professional" or "User": VAT holder, authorized to use the App after training. "End customer": natural person who undergoes aesthetic consultancy via the App.

DISCLAIMER — Simulation for illustrative, non-diagnostic purposes: the results do not guarantee real aesthetic effects.

1. Subject matter of the Licence

Following the purchase of Face Harmony DV consultancy services, the company Face Harmony DV S.r.l., with registered office in Corso Magenta n. 74, 20123 Milan (MI), VAT number 13405460968 (hereinafter "Owner"), grants the professional (hereinafter "User") a limited, personal, non-exclusive, non-transferable and revocable license to access and use the Face Harmony DV application (hereinafter "App") for professional purposes, according to the methods, terms and conditions specified below.

The App cannot be used for medical diagnostic purposes, nor by unauthorized parties. Any non-professional use or on non-consenting subjects is prohibited. Sublicensing, copying, code extraction, manipulation or reverse engineering of the App is prohibited.

2. Duration and Renewal

The license is granted for a duration of 12 (twelve) months, starting from the date of activation of the account associated with the purchase of the service.

During the first 12 (twelve) months, n. 300 analyses.

After the initial period of 12 (twelve) months, the Customer will be able to renew the license by choosing one of the following methods:

annual renewal at a cost of €299.00 + VAT;

monthly renewal at a cost of €24.90 + VAT.

The renewal will take effect from the day following the expiry of the first 365 days from the delivery of the access credentials. In the absence of renewal, access to future updates and any integrated pay-as-you-go services may be suspended or deactivated by the Supplier.

3. Acceptance of the Conditions

Access and use of the App entails the User's full acceptance of the following documents, which constitute an integral part of this contract:

Terms and Conditions of Use of the App;

Privacy Policy and Cookie Policy;

Information on the processing of biometric data and related responsibilities.

These documents are accessible on the official website and must be read and understood before using the App.

4. User Responsibilities

The User declares to use the App in compliance with current legislation, the GDPR and according to the principles of lawfulness, correctness and transparency.

In particular, the User assumes full and independent responsibility for all personal data processed through the App, including, but not limited to:

photographic and video images of end customers;

facial biometric data;

health data, if any;

analysis reports, aesthetic simulations and consultancy generated.

It is the sole responsibility of the User:

obtain informed, specific and documented consent from its customers;

store, archive and possibly delete the data processed according to the times and methods established by law;

ensure device security and access to saved data;

do not disclose or share data with third parties without authorization.

Clause — Use of Integrated Analysis Modules

The Face Harmony DV Software integrates technological modules provided by a Third-party provider in the artificial vision and digital aesthetic analysis sector. These modules include, among others, automated skin analysis (Skin Analyzer) and visual aesthetic simulation functionalities, based on image processing algorithms and biometric data.

Regulatory Compliance and Data Security. The Third-party provider operates in compliance with international information security and data protection standards, including:

EU Regulation 2016/679 (GDPR) — compliance with the principles of lawfulness, transparency and protection of biometric data;

ISO/IEC 27001 certification — information security management;

HIPAA and CCPA compliant — data protection standards for non-EU markets.

The processing of biometric data connected to the use of these modules takes place in compliance with current European regulations and the External Data Processor Appointment Agreements (DPA) signed between Face Harmony DV S.r.l. and the Third-party provider. The data is stored exclusively on servers located in the European Union or in countries recognized as adequate pursuant to art. 45 GDPR.

Informational and non-medical nature The analyses generated by the Face Harmony DV Software, including biometric processing and visual simulations, do not in any way constitute medical diagnoses, clinical evaluations or therapeutic indications. The Software is not classified or marketed as a medical device pursuant to Regulation (EU) 2017/745 (MDR). The functions offered have exclusive aesthetic, consultative and informative purposes, to support professional activity in the beauty and wellness sector.

Responsibility for use The Professional who uses the Software acknowledges and accepts that:

any interpretation or evaluation of the results produced by the system is within its exclusive competence and responsibility;

Face Harmony DV S.r.l. cannot be held responsible for any operational decisions, aesthetic results or subjective interpretations based on the analyses or simulations provided by the Software.

4bis. Processing and Storage of Biometric Data

The User acknowledges that, as part of the use of the Face Harmony DV App, he/she may process biometric and sensitive data (such as facial images, morphological reference points, facial proportions, data relating to the state of the skin) attributable to the End Customers subjected to analysis.

This processing involves special categories of personal data pursuant to Art. 9 of Regulation (EU) 2016/679 ("GDPR") and requires the data subject’s specific, written, informed, freely given and unambiguous consent before the data is collected and processed.

The User undertakes to:

obtain and keep a copy of the consent in electronic or paper form signed by the Customer, also using digital tools approved by the Owner;

inform the end customer about the nature of the processing, the exclusively aesthetic and consultative purposes, the temporary storage of the data, the cancellation methods and the rights exercisable pursuant to the GDPR;

not store, transmit or process any biometric data of the Customer without obtaining prior consent.

Biometric data may be stored exclusively within the limits of the consent received, and in any case for a period not exceeding 12 months, unless further explicit consent is given. Storage will take place on the Firebase cloud (servers located in the European Union), in compliance with the appropriate technical and organizational security measures, as described in the Privacy Policy.

The Owner declines all responsibility for the processing of biometric data carried out by the User in the absence of valid consent or in violation of current regulatory provisions, and the User undertakes to indemnify and hold harmless Face Harmony DV S.r.l. from any prejudicial consequence, sanction, damage or litigation deriving from the violation of the obligations set out in this article.

5bis. Exclusion of Liability and Indemnity

To the maximum extent permitted by applicable law, the Owner is not responsible in any way for:

the improper or illicit use of the App by the User;

the absence or invalidity of the end customer's consent;

damages, disputes, complaints or violations regarding privacy resulting from the processing carried out by the User.

The User undertakes to indemnify and hold the Owner harmless from any request, legal action, damage, penalty or charge deriving from illicit behavior or behavior that does not comply with the intended use of the App.

The App is provided "as is", without implicit guarantee of results or continuity of service. To the maximum limits permitted by law, the Owner is not responsible for malfunctions resulting from:

improper use of the User's device;

failure to update the App;

technical problems related to third parties (e.g. API services, cloud).

6. Suspension or Revocation of License

The Owner reserves the right to revoke, suspend or limit access to the App at any time, without prior notice, in the following cases:

use contrary to the intended use or contractual provisions;

unlawful processing or in violation of the GDPR;

failure to comply with economic conditions or safety regulations;

professional conduct harmful to the image of Face Harmony DV.

Such revocation does not give the right to any refund or compensation, to the maximum limits permitted by law.

7. Updates and Changes

The Owner reserves the right to modify, update or discontinue features of the App for technical, security, regulatory or commercial needs. Any changes to these conditions will be made known by publication on the official website or by notification to the email address provided by the User.

8. Using the Skin Analyzer HD Feature

Analysis quota The User, with the activation of the license to use the App, is entitled to a predefined number of analyses via the Skin Analyzer HD function:

300 (three hundred) analyses included in the first year of the license;

200 (two hundred) analyses included in the second year, in case of license renewal (€299.00 + VAT / year).

Additional Packages Once the annual usage threshold has been reached, the User will be able to purchase further analyses through additional packages available directly in the App or upon request to the Owner, in sizes ranging from:

50 (fifty) analyses;

100 (one hundred) analyses;

200 (two hundred) analyses, at the prices provided by the Owner.

9. Intellectual Property Clause

All intellectual property rights in the Face Harmony DV App, including the source code, graphic interface, functionality, content, design, trademarks and logos, belong exclusively to Face Harmony DV S.r.l. The license granted to you does not imply any transfer of ownership rights.

10. Credential Management

You are obliged to carefully guard your access credentials, report any suspicion of abusive use and not give access to third parties.

11. Limitations on the use of the App in non-EU countries

The User undertakes to use the Face Harmony DV App exclusively in countries that guarantee an adequate level of protection of personal data pursuant to art. 45 of Regulation (EU) 2016/679 ("GDPR").

If the User intends to use the App in third countries not subject to an adequacy decision by the European Commission, he assumes all responsibility regarding the processing of personal data carried out, fully indemnifying Face Harmony DV S.r.l. from any violation or penalty resulting from such use.

12. Provisions in the Event of Termination of the License

Upon expiration of the license or upon its termination for any reason:

access to the App will be automatically deactivated, resulting in the User's inability to use the features and contents of the software;

the User is required to immediately cease any data processing carried out through the App, without prejudice to what may be required by legal obligations;

the User must remove and delete from any device in his possession any copies, backups or local archives containing personal data or output generated through the App, unless expressly authorized by the Customer and compliant with current regulations;

This remains without prejudice to the User's right to retain contractual, fiscal or administrative documentation (e.g. invoices, consultancy records) for the period required by law.

Failure to comply with these obligations may result in personal liability and the application of sanctions in accordance with the applicable legislation.

Update of Conditions and Prices The Owner reserves the right to change prices, limits of use and contractual conditions relating to the Skin Analyzer functionality, upon communication to the User with a minimum notice of 15 (fifteen) days via e-mail and/or notification within the App.

13. Applicable law and competent court

This contract is governed and interpreted according to Italian law. For any dispute concerning the interpretation, execution, validity or effectiveness of this contract, the Parties agree that the Court of Milan will have exclusive jurisdiction, with the exclusion of any other competing or alternative court, except as provided for by the consumer protection legislation, where applicable.

Express acceptance of the contractual clauses

The Professional Client declares to have read, understood and fully accepted these B2B Terms and Conditions of Face Harmony DV S.r.l., including the Special Conditions of the License to Use the Face Harmony DV App.

Specific approval of unfair clauses (articles 1341-1342 of the Civil Code)

Pursuant to and for the purposes of the Articles 1341 and 1342 of the Civil Code, the Professional Client, after careful reading, declares to expressly and specifically approve the following clauses of these B2B Terms and Conditions:

Art. 2 - Scope of application (reservation to Professionals only, exclusion of the consumer and right to exclude from the Service without refund)

Art. 4 - Aesthetic-consultative nature (exclusions of liability for improper use and waiver of claims on testimonials)

Art. 5 — Right to modify the catalog and unavailability of the Service

Art. 6 - Conclusion of the contract (right to not accept the order without compensation; non-refundability of advance payments; suspension for late payments)

Art. 7 — Prices and payments (forfeiture of the benefit of the term in case of non-payment of an instalment; exclusion of responsibility for the management of payments by third parties)

Art. 8 — Software/App License (prohibitions, termination and revocation of the license)

Art. 9 - Warranty for defects (exclusion of the warranty pursuant to art. 1490 of the Civil Code and the Supplier's role as intermediary)

Art. 10 - Discretionary refund policy (absence of legal right of withdrawal and exclusion of refund even for absence due to force majeure)

Art. 11 - Academy (duration and forfeiture of use, limits on postponement, express termination clause pursuant to art. 1456 of the Civil Code for Live Events, right to cancel, interrupt or replace the Service without refund and exclusion from the course without refund)

Art. 12 — Customer obligations (non-competition agreement with €20,000 penalty, €10,000 penalty for transfer of credentials, indemnity)

Art. 13 — Intellectual property and confidentiality (prohibitions, including prohibition of use by AI, linking and framing)

Art. 14 - Limitations of liability (cap, exclusion of indirect damages, exclusions due to third party actions, malfunctions, suspension of the Service and force majeure)

Art. 15 - Privacy indemnity of the Customer as an independent Data Controller (point 15.4)

Art. 16 - Termination, suspension and cancellation of the account without compensation (exclusion of ad nutum withdrawal and unrepeatability of fees)

Art. 19 — Discounts, promotions and vouchers (limits and forfeitures)

Art. 20 — Use of images, audio and video recordings (absence of time or place limits and transferability to third parties)

Art. 21 - Right to unilaterally modify the Terms (effective 10 days after publication)

Art. 23 - Exclusive jurisdiction of Milan and exclusion of the CISG

Art. 24 — Final provisions (entire agreement and limits on the assignment of the contract)

Special Conditions of App Use License — duration and renewal; responsibility of the User (section 4); biometric data processing and indemnity (section 4bis); exclusion of liability and indemnity (section 5bis); suspension or revocation of the license (section 6); updates and changes to features and conditions (section 7); Skin Analyzer HD quotas (section 8); limitations on non-EU use (section 11); obligations in the event of termination (section 12); Court of Milan (section 13)

I also declare that I have read, understood and fully accepted the Terms and Conditions for the use of the Face Harmony DV App, including the full and independent assumption of responsibility for the data processing carried out through my account.

I declare that I have read and accepted the Terms and Conditions, including references to the license to use the Face Harmony DV App.

I declare that I have read and understood the Privacy Policy and give consent to the processing of my personal data.

Face Harmony DV S.r.l. — Corso Magenta 74, 20123 Milan (MI) — VAT number 13405460968 — PEC: faceharmonydv@legalmail.it — Email: dv@face-harmony.com