Consumer Terms of Service — Face Harmony DV S.r.l.
Version 2.0 · Last update: 2026-06-10 Applicable exclusively to consumers (natural persons acting for purposes unrelated to their professional or entrepreneurial activity, pursuant to art. 3 Consumer Code - Legislative Decree 206/2005).
For business customers (VAT number holders, S.r.l., S.p.A., professionals, institutions): consult the B2B Terms. For the processing of personal data: consult the Privacy Policy.
ART. 1 — Supplier / Owner
These Terms regulate the contractual relationships between the consumer and:
Name: FACE HARMONY DV S.R.L.
Registered office: Corso Magenta 74, 20123 Milan (MI)
VAT / Tax ID: 13405460968
REA: MI-2720884
Share capital: €10,000.00 fully paid
PEC: faceharmonydv@legalmail.it
Email: dv@face-harmony.com
(hereinafter, “ Face Harmony ” or the “ Provider ”)
ART. 2 — Scope of application
2.1 These Terms apply exclusively to the consumer, defined as the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out (art. 3, paragraph 1, letter a, Consumer Code).
2.2 Acceptance of these Terms occurs at the same time as booking a consultation, through written confirmation (also via email) by the consumer.
2.3 If the client has a VAT number and the service is requested for professional purposes, the B2B Terms will apply, and not these Terms.
2.4 The Services are reserved for persons who have reached the age of majority. By booking a consultation, the consumer declares to be of age and to be able to validly conclude contracts.
2.5 In case of doubts about the framework of the relationship, the consumer is invited to contact the Supplier before booking.
ART. 3 — B2C services available and fee
3.1 Online consultation (video call): facial analysis according to the Face Harmony DV method, provided remotely via a video call platform indicated by the Supplier.
3.2 Consultancy at Studio Milano: analysis and consultancy in physical mode at the headquarters in Corso Magenta 74, Milan.
3.3 Fee: the fee for each consultation is that indicated on the Site or in the Service sheet at the time of booking, including VAT where applicable.
3.4 Sale of Products/Devices: Face Harmony does not currently offer sales of products or devices to the end consumer via the Website. Any supplies of devices are reserved for the B2B channel (sector professionals).
3.5 Any price changes will be communicated before booking confirmation and will not affect consultations already booked and confirmed.
ART. 4 — Nature of the service (Disclaimer)
4.1 The Face Harmony DV consultancy service is exclusively aesthetic-consultative and informative in nature. In particular, the service:
It does NOT constitute a medical examination or healthcare act of any kind;
It is NOT a diagnostic, clinical or therapeutic tool;
It DOES NOT replace in any way the opinion of a doctor or other qualified healthcare professional;
It does NOT have a prescriptive value nor can it be used to decide on medical-surgical treatments;
it is based on the Face Harmony DV method, which provides aesthetic-consultative evaluations.
4.2 The results and indications provided during the consultancy are indicative in nature and may vary depending on subjective, physiological, behavioral conditions and other factors that cannot be controlled by the Supplier.
4.3 The Supplier does not guarantee specific aesthetic results and the consumer acknowledges this fact by accepting these Terms.
4.4 In the presence of pathologies, doubts or needs of a medical nature, the consumer is expressly invited to contact his doctor or a qualified specialist.
4.5 Recordings. The consultancy is carried out orally. Recording of the advice by the consumer is not permitted. The Supplier may make recordings or films exclusively with the express consent of the consumer, in accordance with the provisions of Art. 9 and in the Privacy Policy.
4.6 Testimonials. The consumer has the right to provide the Supplier with a written and/or audio and/or video testimony; the Supplier reserves the right to select some of them to publish on the Site and/or on social channels, subject to the consent of the data subject. The Supplier adopts an internal review system to guarantee their truthfulness and reliability, in compliance with Directive (EU) 2019/2161. Failure to select testimony does not give rise to any claim.
ART. 5 — Booking and payment
5.1 Booking methods
The consumer can book a consultation by contacting the Supplier directly via:
email at dv@face-harmony.com ;
contact form on the face-harmony.com website;
telephone numbers possibly published.
The booking is considered confirmed only following receipt of payment (or equivalent written agreement) and the sending by the Supplier of a confirmation communication with the details of the appointment. Reservations are subject to the availability of the Supplier's agenda; in the event of unavailability, the Supplier will propose alternative dates or a full refund of any amount already paid.
5.2 Payment methods (OFFLINE)
The website does not currently offer online payment facilities. Payment takes place exclusively through offline methods, including:
bank transfer to the coordinates communicated by the Supplier;
payment in cash or via POS at the Milan office (for in-person consultations);
other methods previously agreed in writing between the parties.
Upon payment, the consumer receives a regular invoice or tax receipt.
5.3 Booking confirmation
Following payment, the consumer receives a confirmation email containing: date, time, consultation method, operational instructions. For online consultations, the video call access link is provided separately closer to the appointment.
5.4 Technical requirements for online consultations
For online consultations, it is the consumer's responsibility to have a suitable device, an adequate internet connection and any personal account required by the video calling platform indicated by the Supplier. Any technical impediments attributable exclusively to the consumer's equipment do not constitute a breach of contract by the Supplier; in such cases, the rescheduling regulations referred to in Art. apply, where the conditions are met. 6.
ART. 6 — Cancellation, rescheduling and no-show
For requests to cancel or reschedule booked and confirmed consultations, the following rules apply, without prejudice to any mandatory protection provided for the consumer.
6.1 Timely cancellation — full refund. In the event of cancellation communicated with more than 48 hours' notice of the appointment for in-person consultations, or more than 24 hours for online consultations, the consumer is entitled to a full refund of the amount paid.
6.2 Late cancellation. In the event of cancellation communicated with notice lower than the thresholds referred to in point 6.1, the Supplier has the right to withhold, as compensation for the failure to provide and commit the agenda, an amount of up to 50% of the value of the consultancy.
6.3 Failure to show up (no-show). In case of no-show for the appointment without prior notice, the Supplier may retain the entire fee.
6.4 Reprogramming. Free rescheduling is permitted, compatibly with the availability of the Supplier's agenda, provided it is requested within the notice thresholds referred to in point 6.1.
6.5 Just cause. For proven just cause (illness, serious impediment of force majeure, etc.), the consumer may postpone the consultation for which he has confirmed his presence to a later date, provided that he communicates this within a maximum of 5 days from the date of the appointment. Alternatively, the consumer may transfer his participation to another person identified by him, subject to written authorization from Face Harmony DV S.r.l.
6.6 Changes by the Supplier. If the Supplier changes the date, time or method of the consultation, the consumer has the right, at his/her choice, to reschedule at no cost or to a full refund of the amount paid.
6.7 Transaction Costs. On refunds issued pursuant to this article, the Supplier may retain only the transaction costs actually incurred, to an extent not exceeding 5% of the refunded amount, and only if the payment was made with instruments that involve a real commission (e.g. card or other electronic payments). No withholding for this reason is applied to commission-free payments (e.g. cash or bank transfer).
6.8 Refund methods. Refunds are provided within 14 days of the request, using the same payment method used for the original transaction, unless otherwise agreed in writing with the consumer.
6.9 These provisions do not affect the rights of the consumer provided for by mandatory regulations for his protection.
6.10 Clause to be specifically approved pursuant to Articles 1341-1342 c.c.
ART. 7 — Legal guarantee of conformity (Articles 128-135 Consumer Code)
7.1 For any goods purchased by the consumer (currently not offered through the Supplier's website), the legal guarantee of conformity provided for by the articles applies in full. 128-135 Consumer Code, with the consumer's right to repair, replacement, price reduction or termination of the contract, according to the methods and terms of the law.
7.2 For the consultancy services covered by these Terms, the discipline of the execution of the contract provided for by the Civil Code (articles 1218 ss.) applies, with the possibility for the consumer to request exact fulfillment, resolution or compensation for damage according to the law.
ART. 8 — Personal and biometric data
8.1 Processing of standard personal data
The personal data collected during the booking phase (name, surname, email, telephone number and any other data necessary to manage the relationship) are processed by the Supplier as Data Controller, pursuant to Regulation (EU) 2016/679 ("GDPR") and the applicable national legislation.
For further information, please refer to the complete Privacy Policy.
8.2 Processing of biometric data during the consultation
During the provision of consultancy, both online and at the Milan office, Face Harmony DV S.r.l. processes biometric data of the consumer (in particular, three-dimensional analysis of the face and related measurements according to the Face Harmony DV method).
This processing has the following characteristics:
Data category: biometric data pursuant to art. 9, par. 1, GDPR (special category of personal data);
Legal basis: explicit consent of the consumer, pursuant to art. 9, par. 2, point a) GDPR;
Consent collection method: through information and explicit consent collected by the Data Controller before processing; for details, please refer to the Privacy Policy;
Purpose of processing: exclusively to provide the requested consultation according to the Face Harmony DV method;
Conservation (retention): storage times and further conditions are detailed in the dedicated information;
Rights of the data subject: the consumer fully retains the rights set out in Articles 15-22 GDPR, including the right to withdraw consent at any time, the right to erasure and the right to object, in accordance with the procedures set out in the dedicated privacy notice.
Failure to provide consent to the processing of biometric data makes it impossible to provide the consultancy, since such processing is an essential tool of the method.
ART. 9 — Use of images, audio and video recordings
9.1 During the consultancy and/or simulations, images or videos of the consumer may be acquired, exclusively upon request for consent. The simulations can also be carried out using techniques based on artificial intelligence.
9.2 Only in the case of express consent, the consumer authorizes the Supplier to use and disseminate their images for information, promotional and dissemination purposes, through publication on the Site and on the Supplier's social channels (for example: Instagram, Facebook, YouTube). The images will be used with respect for the personal dignity and decorum of the data subject.
9.3 The granting of consent is optional: failure to provide it does not in any way prejudice the provision of the consultancy nor the contractual rights of the consumer. Consent can be revoked at any time with ex nunc effect by writing to the contact details indicated in the Art. 1. The authorization does not result in any compensation for the data subject.
ART. 10 — Use of the Site and intellectual property
10.1 All contents of the Site and any materials made available to the consumer (texts, images, videos, logos, brands, Face Harmony DV method) are the exclusive property of Face Harmony DV S.r.l. or its licensors and are protected by intellectual and industrial property legislation.
10.2 It is not permitted to reproduce, copy, distribute, publish, transmit or commercially exploit such content without the prior written consent of the Supplier, nor use artificial intelligence systems, both generative and non-generative, aimed at such activities.
10.3 It is prohibited to create direct hypertext links to the pages of the Site without the written consent of the Supplier and the framing of any page of the Site is in any case prohibited.
10.4 The Site is connected to social channels (Instagram, Facebook, YouTube, LinkedIn) and may contain links to third-party resources: the conditions applicable to such platforms and resources are determined by the respective owners and regulated in the relevant terms of service.
10.5 The consumer undertakes to use the Site lawfully, without damaging its functionality or attempting unauthorized access to connected systems or networks.
ART. 11 — Limitations of liability
11.1 Face Harmony DV S.r.l. is responsible towards the consumer within the limits established by the applicable laws and the Consumer Code. No provision of these Terms can be interpreted in such a way as to limit or exclude the liability of the Supplier in derogation of mandatory provisions aimed at protecting the consumer.
11.2 To the maximum limits permitted by law and except as provided by mandatory regulations, the Supplier's liability for indirect, mediated or damages not directly and exclusively attributable to the provision of the service is excluded.
11.3 Errors in the contents. To the maximum limits permitted by law, the Supplier is not liable for any errors, omissions or inaccuracies present in the information contents of the Site or in the information materials, without prejudice to the provisions of mandatory consumer protection regulations.
11.4 Suspension of the Site and maintenance. Access to the Site may be temporarily suspended or limited for maintenance, updates or causes beyond the reasonable control of the Owner (including cyber attacks and force majeure). To the maximum extent permitted by law, such temporary suspensions do not constitute a breach of contract by the Supplier. The provisions of the Art remain unaffected. 6.6 for consultations already booked.
11.5 Force majeure. To the maximum extent permitted by law, the Supplier is not responsible for delays or impossibility of carrying out the consultancy due to events of force majeure or unforeseeable circumstances or other causes beyond its reasonable control, including, by way of example: natural disasters, acts of authorities, strikes, interruptions to the network or essential services, pandemics, IT blackouts. In such cases, the Supplier will propose rescheduling the consultancy or, alternatively, full reimbursement of any fee already received.
11.6 Clause to be specifically approved pursuant to Articles 1341-1342 c.c.
ART. 12 — Complaints and dispute resolution
The consumer who intends to lodge a complaint can proceed as follows:
12.1 Direct complaint to the Supplier: by sending written communication to dv@face-harmony.com or by PEC to faceharmonydv@legalmail.it. The Supplier undertakes to provide feedback within a reasonable time, normally not exceeding 30 days.
12.2 Alternative dispute resolution (ADR): the consumer can contact an ADR body competent for the consumer services sector, pursuant to Part V, Title II-bis, Consumer Code.
12.3 Judicial authority: in any case the consumer's right to appeal to the competent ordinary judicial authority remains unaffected.
ART. 13 — Changes to the Terms
13.1 The Supplier reserves the right to modify these Terms for regulatory, organizational or management needs.
13.2 The changes will be made known by publishing the updated version on the website, with possible communication via email to the address provided at the time of booking, and will be effective 10 (ten) days after publication.
13.3 For consultations already booked and confirmed on the date of entry into force of the changes, the Terms in force at the time of booking remain applicable.
13.4 Clause to be specifically approved pursuant to Articles 1341-1342 c.c.
ART. 14 — Discounts and promotions
14.1 The Supplier may offer, at its discretion, discounts, promotions or vouchers for the purchase of consultancy, subject to the requirements and terms indicated from time to time on the Site or on the voucher itself (validity period, non-cumulability, full use in a single solution). Repeated or periodic promotions do not constitute entitlement to future promotions.
14.2 Any specific conditions published with the individual promotion prevail over these general provisions. All mandatory consumer protections remain intact.
ART. 15 — Final provisions
15.1 Entire Agreement. These Terms, together with the booking confirmation and the Privacy Policy, constitute the entire agreement between the parties in relation to the consultation booked.
15.2 Salvation of the clauses. The possible nullity, invalidity or ineffectiveness of one or more clauses of these Terms does not imply the nullity of the same as a whole; the invalid clause is considered legally replaced by the applicable legal framework.
15.3 Tolerance. Any tolerance by one party with respect to defaults by the other does not constitute a waiver of the rights provided by these Terms or by law.
15.4 Language. The language of these Terms is Italian.
ART. 16 — Applicable law and competent court
16.1 These Terms are governed by Italian law.
16.2 For any dispute arising from these Terms or in any way connected to them, the exclusive competent court is that of the place of residence or elective domicile of the consumer, if located in the territory of the Italian State, pursuant to art. 33, paragraph 2, point u) Consumer Code (so-called "consumer forum"), as this is a mandatory provision to protect the consumer.
16.3 On a purely residual and subordinate basis, where the consumer's jurisdiction cannot be identified or is not applicable, the Court of Milan will be competent, as the place of registered office of the Supplier.
Specific approval pursuant to Articles 1341-1342 of the Italian Civil Code
Pursuant to and for the purposes of the Articles 1341 and 1342 of the Civil Code, the consumer declares to have read and to expressly and specifically approve the following clauses of these Terms:
Art. 6 — Cancellation, rescheduling and no-show (withholdings proportionate to the notice and actual transaction costs)
Art. 11 - Limitations of liability (to the maximum limits permitted by law and without prejudice to mandatory consumer protections)
Art. 13 — Changes to the Terms (effective 10 days after publication, without prejudice to the Terms in force for confirmed bookings)
For the processing of personal data, including biometric data processed during the consultation (subject to explicit consent pursuant to art. 9, par. 2, letter a) GDPR), please refer to the Privacy Policy.
For relationships with business customers (VAT number, professionals, companies), please refer to the B2B Terms.